Senior Salesforce Admin

About Us

Accelerate Cloud Solutions (ACS) is customer obsessed; we don’t just build to spec. We fully engage with our ‘client partners’ to learn their business, understand what makes them unique (or help to create that), and to get to know the people and their goals. We start every project with ‘what does success look like’ when we get to key milestones or delivery in full – and this is different for every client. In some cases, we help them think through this and define it – many have not really gotten down to that level. It is not about being ‘done’, but rather about achieving our mutual goals.

ACS is powered by exceptional employees in every role. We have created an environment where everyone has a voice, and we each learn from others every day. No two employees are alike, just as no two client experiences are exactly the same – and we value and seek that diversity. We are problem solvers who seek to understand the environments of our client partners, and work alongside them to engage in new ways, and deliver beyond expectation. We build relationships in our teams, our clients, and our communities, giving back wherever we can in order to build stronger relationships and outcomes. Plan, build, deliver, celebrate, repeat…

In partnership with our clients, we are focused on exceptional delivery and dedication to every step along the way. Whether engaged in a solution design discussion, delivering a phenomenal ‘go live’ experience, or continuing to manage the customer environment to operate at its best, we do it all as a team. And we build loyalty and ongoing business with our client partners. From sales to delivery, our actions are seamless and we live by the ‘one team’ approach.

We are Accelerators.

About You

You are passionate about customers and focused on doing the right thing in every case. You are driven to learn and expand your skills and bring your teammates along with you by sharing your knowledge and experience. Being creative and thinking through options is second nature to you, and you take the time to understand the customer and their goals – and not just deliver tasks. When the team wins, we all win – and there is no better place to be. You thrive in this type of environment.

If this sounds like you, then please keep reading…and join us to become an Accelerator!

Position Overview

The Sr. Salesforce Administrator will be responsible for the following activities as a key member of the delivery team:

Work with solution architects, project managers, and ACS clients to understand the professional services solution to be delivered during engagements.
Support business process reviews and diagnostic analysis engagements with clients.
Deliver high-quality Salesforce consulting, customization, and implementation services to clients.
Plan, design, and enhance automation frameworks, utilities and tools.
Work with engineers, business analysts, project managers, and product owners for solution delivery.
Ensure product quality meets customer expectations.
Maintain, prioritize and report on user request backlog.
Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation.
Develop and maintain training materials and training curriculum for all users.
Document system configuration and administrative processes.
Keep abreast of Salesforce releases, features and best practices.
Make recommendations to management regarding implementation and change management.
Provide information around best practices in the CRM business process.
Map out client business processes current state and help to generate future state.
Perform quality assurance testing as needed.
Support data migration activities.

Required Skills

Strong communications skills, both written and spoken, in conveying/understanding complex concepts both to/from technical and non-technical audiences.
Experience implementing complex technical projects at an enterprise scale.
Proven ability to lead and influence the design approach to new applications and features.
Ability to learn quickly in a dynamic environment.
Ability to be a team player, motivate people, ensure accountability and achieve results.
General experience with Salesforce platform (Sales Cloud, Service Cloud, and CPQ specifically).

Preferred Skills

Experience with Agile Scrum methodology 3+ years experience with Salesforce.com configuration (Sales Cloud, Services Cloud, and CPQ preferred)
Understanding of XML, SQL, and enterprise application integration is a benefit
Work experience with a professional consulting organization
Salesforce.com Certifications (Admin, Consultant, and/or Developer)

Location

All roles are currently remote and US-based; some travel will be required based on customer or company need. We are not creating Road Warriors, and it is a new world where remote is often favored by our clients.

Job Type

Both full-time and contract opportunities are currently available.

Benefits (Full-Time Employees Only)

In addition to working with the talented and passionate people who make up the Accelerate team, you also get the benefits:

Holidays
Paid Time Off
Short-term disability / Long-term disability
Technology Budget
Team Events, virtual and in-person
Awesome Swag
Professional Development & Training Opportunities
Wellness Programs
Group Medical, Vision and Dental insurance assistance
401K Program
Group Life / AD&D coverage

Commitment to Equity

Where we work is fun, playful, inviting, and is currently all-remote. A culture of inclusion and belonging allows each Accelerator to reach their full potential. We expect everyone to uphold this fundamental principle of fairness and make space for all voices to contribute. ACS is committed to equal opportunity in employment and contracting. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Ready To Apply?

Please send resume and cover letter to: [email protected]